AUX CHARMES DE MAINTENON
GENERAL TERMS AND CONDITIONS OF SALES
The present General Conditions of Sale come to frame the relations between the customers of
customers of the guest house ” Aux Charmes de Maintenon “, located at 1 rue Bassin in Maintenon
(28 130), and the SARL AUX CHARMES DE MAINTENON, company with a capital of 10 000 €,
registered in the Chartres Trade and Companies Register under number 808 053 821, operator of the guest house
of the guest house ” Aux Charmes de Maintenon “, and owner of the website
www.auxcharmesdemaintenon.com.
In order to comply with the provisions of the law for confidence in the digital economy of
21 June 2004, and in order to facilitate the identification of the editor, it is hereby recalled that the present website
website is published by SARL GUEST ET STRATEGY, a company with a capital of 15 000 €,
registered in the Versailles Trade and Companies Register under number 520 692 476, whose head office is located at 22 rue de la Mare in
Mittainville (78 125).
To satisfy the requests and complaints of users of the website, an e-mail address is available to them: contact@auxcharmesdemaintenon.com.
Users of the website may also send their request by post,
to the following address SARL AUX CHARMES DE MAINTENON, 1 rue du Bassin, 28 130 MAINTENON.
This site is hosted by the company OVH, whose registered office is located at 2 rue Kellermann
– 59100 Roubaix. OVH can be reached by telephone on 09 72 10 10 07.
Article 2: Acceptance
Acceptance of these GTCs implies the subscription by the host customer to the rules
that they govern. This acceptance is a necessary condition for the reservation of a stay
in the guest house “Aux Charmes de Maintenon”. The reservation of a stay in the
guest house “Aux Charmes de Maintenon”, by telephone, email, via the website
www.auxcharmesdemaintenon.com or by any other reservation support, implies acceptance of the present GTC.
If the guest has booked his stay by telephone, he may be asked, during check in,
to formalise their acceptance of these GTC by signature.
More generally, the present GTC come to frame the stay within the guest house “Aux Charmes de Maintenon”.
Each guest acknowledges having read and accepted them.
Each guest recognizes the probative force of the automatic recording systems of the present site
of the present site, and renounces to contest them in case of litigation, except in charge for him to bring the contrary proof.
Article 3: The duration of the stay
The duration of the stay is determined between the parties at the time of booking and the guest may not in any case claim any right to remain in the premises.
Article 4 : Booking formalities
Reservations made by the client (by telephone, on our website, or through another reservation window) are made by means of the dematerialised reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to provide and complete the information requested in the reservation request. The client attests to the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the case of a request for a guarantee, pre-payment, pre-authorisation, consultation and acceptance of the general terms of sale and the terms of sale of the rate booked before the booking is validated, subject to the validity of your credit card.
The guest house reserves the right to debit the card with one or more deposits or the full amount depending on the “booking window” before arrival.
The reservation of a stay at the guest house “Aux Charmes de Maintenon” may be subject to the payment of a deposit by the guest.
The amount of this deposit can be raised to 50% of the price of the stay when the reservation concerns several rooms.
If several rooms are booked by the same guest, the amount of the stay may be charged before the start of the stay to the credit card registered at the time of booking.
In order to guarantee the correctness of the reservation, a pre-authorisation of the total amount of the reservation is systematically made between 14 days and 2 days before your arrival.
If the pre-authorisation is refused, the reservation will be cancelled.
Pre-payment: the amount of the stay will be charged between 7 days, at the latest on the day of arrival, to the pre-authorised registered credit card.
-Prices
The prices for the booking of services are indicated before and at the time of booking. Prices are confirmed to the client in the commercial currency of the establishment and are valid only for the period indicated on the booking platform. All reservations, regardless of their origin, are payable in the local currency of the establishment. Additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the price page, are to be paid directly to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the prices indicated on the date of invoicing. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice.
– Payment
The client shall provide his/her bank details as a guarantee for the reservation, by credit or debit card (Visa, Mastercard, American Express, etc., depending on the possibilities offered by the establishment’s reservation platform), indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He/she must present himself/herself at the establishment with the credit card that was used to guarantee the reservation. In the event of a no show (reservation not cancelled – client not present) of a reservation guaranteed by credit card, the establishment will debit the client, as a fixed indemnity, for the amount indicated in its general conditions and special conditions of sale. The establishment has chosen OctoRate to secure online payments by credit card. The validity of the customer’s payment card is checked. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, entry error… In case of problem, the client must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and his method of payment. In the case of a tariff subject to online pre-payment, the amount paid in advance, which is the deposit, is debited at the time of booking.
Article 5: Check in
The check in / check out / reception is open from 16:00 to 21:00.
The establishment / guest house is closed from 11:00 to 16:00.
Outside of these hours, the owner of the premises is busy with other tasks that are essential for the well-being of his guests or for the maintenance of his guest house. Therefore, no check-in can take place before 4 pm or after 9 pm.
The late arrival of the guest cannot in any case justify a request for reimbursement.
Article 6 : Check out
The check out is from 8.30 am to 11 am maximum.
The establishment/guest house is closed from 11:00 am to 4:00 pm.
No derogation will be granted for a departure after 11:00 am, for reasons of good organization and for the comfort of all guests.
Article 7 : Cancellation of the stay
– Cancellation by the guest
The client is reminded, in accordance with article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with pre-payment cannot be modified and/or cancelled. No reimbursement will be made for sums paid in advance as a deposit. In this case, this is mentioned in the sales conditions of the tariff. When the conditions of sale of the reserved tariff allow it, the cancellation of the reservation can be made directly with the establishment. All reservations are nominative and may not be transferred to a third party, either free of charge or for a fee.
Any change to the stay is only possible with the agreement of the owner and may result in additional charges.
In the event of cancellation before the start of the stay, the guest will be required to pay an indemnity fixed as follows
– if the cancellation is made more than 14 days before the arrival date, no costs are charged to the guest and the deposit is fully refunded
– if the cancellation is made between 14 and 7 days before the date of arrival, the guest will be charged 50% of the cost of the stay
– if the cancellation occurs less than 7 days before the arrival date, the entire stay will be charged to the guest as compensation.
As an exception, at the owner’s discretion and if the owner manages to re-let the room, part of the payment for the stay may be returned to the defaulting guest.
In case of early departure of the guest during the stay, the full payment remains with the owner.
No cancellation insurance is included in the price of the stay.
-Consumption of the service
In application of the regulations in force in certain countries, the client may be asked to fill in a police form on arrival. To do this, the client will be asked to present an identity document in order to verify whether or not he/she must complete the police form. Any behaviour contrary to public morality and order will lead the establishment to ask the customer to leave the establishment without any compensation or refund if payment has already been made. For establishments with internal regulations, the client accepts and undertakes to respect these regulations. In the event of non-compliance by the client with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the client to leave the establishment without any compensation or refund if payment has already been made.
– Cancellation by the owner
If, in exceptional circumstances, the owner is obliged to cancel the stay, he will inform the guest by any means of communication.
The guest is immediately and fully refunded.
In addition, the owner undertakes to do everything possible to relocate the guest in the vicinity of the originally planned stay.
If the pre-authorisation is refused, the reservation will be cancelled without notice.
Article 8: Change of room
In principle, no change of room is authorised by the owner during the stay.
However, depending on the circumstances and the reasons that may justify it, a change of room may exceptionally be authorised during the stay by the owner at his discretion.
by the owner and at his discretion.
Article 9 : Guest table
The guest house “Aux Charmes de Maintenon” also offers a table d’hôtes,
which you can enjoy only at dinner time.
Any pre-reservation of table d’hôtes must be made at least 72 hours before the actual service.
The table d’hôtes dinner is subject to availability. A minimum of four guests is required to confirm the table d’hôtes.
The owner offers his guest a unique menu, at a fixed price per guest, excluding drinks.
Article 10: Guest room
The reservation of a guest room includes breakfast and the use of the facilities made available to the guest by the owner, including access to the swimming pool at the times specified in articles 5 and 6 of these GTC.
Any person not mentioned on the reservation cannot be welcomed by the owner without paying an invoice corresponding to the price of a night or nights.
Article 11 : Pets
Pets are not allowed in the guest house.
Any guest who contravenes this rule by bringing a pet will be subject to the present GTC. The owner of the premises shall be entitled to
to expel the guest who contravenes this article, without any reimbursement of the stay.
Article 12 : Reception of children
Children and babies are not allowed in the guest house ” Aux Charmes de Maintenon “.
The guest house ” Aux Charmes de Maintenon ” proposes rooms with a maximum capacity of two persons.
This capacity cannot be increased in any case, for questions of safety of the guests.
It is reminded that the guest house “Aux Charmes de Maintenon” is not suitable for young children, due to the configuration of the place.
Article 13: Capacity of the rooms:
The rooms put at the disposal of the guests have a capacity of reception of two people maximum.
This capacity cannot be increased in any case, for safety reasons.
It is reminded that the guest house does not have any family rooms.
Article 14: Rules of life in the guest house:
The reservation of a stay in the guest house “Aux Charmes de Maintenon” implies the preliminary acceptance of the present rules which regulate the art of living in the guest house and the use of the premises.
In order to guarantee the quietness of the place and the comfort of the guests, the respect of the present rules of life is imposed to all.
– No smoking or vaping
The rooms made available to guests are non-smoking. Consequently, it is strictly forbidden to smoke or vaporise in the rooms and in the common areas, not only out of respect for the premises, but also for the comfort of the guests who may be staying in the room concerned.
Violation of this rule may result in the expulsion of the guest, without any right to claim a refund.
– Ban on picnics
As the guest house “Aux Charmes de Maintenon” offers a table d’hôtes, guest customers are not allowed to consume any food or drink that does not come from the guest house, whether it is products prepared by the guest customers themselves or from outside.
Furthermore, it is forbidden to picnic or drink on the property, room or garden, except for products provided by the guest house.
Violation of this rule may lead to the invoicing of the equivalent of the table d’hôtes per number of people present X 52.00€, the expulsion of the guest host, without him/her being able to claim any refund.
– Respect for the premises and the rooms made available
The owner of the premises does his best to welcome you in optimal conditions, in particular by providing his guest with clean rooms, in good condition, where it is good to live.
The guest undertakes to return the room in perfect condition. They also undertake to systematically declare any damage for which they are responsible.
In application of articles 1382 and following of the civil code, repairs resulting from damage caused by the guest or by a minor in his/her care to the integrity of the room made available to him/her shall be paid by the guest.
– Behaviour of guest and minors under their responsibility
Guests are fully responsible for the minors under their care on the property.
Guests undertake, for themselves and for the minors in their care, to respect the peace and quiet of the property and of other guests by adopting in an impeccable behaviour.
Any act attributable to a guest or to a minor in his/her care, which violates the rules of life of the guest house, may result in his/her expulsion from the premises, without him/her being able to claim any refund.
Article 15: Responsibility of the guest house “Aux Charmes de Maintenon
The guest house “Aux Charmes de Maintenon” does not engage its responsibility in case of loss, theft, or damage to the goods of its guest customers or to its guest customers themselves, as soon as it is not demonstrated a link of causality between this damage and a fault of the owner.
Moreover, the occurrence of a fact which gathers the elements of the force majeure exonerates the guest house “Aux Charmes de Maintenon” of any responsibility, and excludes any compensation of the guest customers, even if the facts occurred involve the interruption of the stay or the non-fulfilment of its obligations by the guest house.
Article 16: Applicable law and jurisdiction
These GTC are governed by French law.
Consequently, any litigation which would occur between the guest house “Aux Charmes de Maintenon” and one of its customers hosts, within the framework of its stay, and relating to the interpretation or the execution of the present CGV, will be of the exclusive competence of the High Court of Chartres.
-Agreement of proof
The entry of the required banking information, as well as the acceptance of these general terms and conditions and of the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of Octorate.com will be kept in reasonable conditions of security and will be considered as the proof of the communications, orders and payments that occurred between the parties. The client is informed that his IP address is recorded at the time of the reservation.
Article 17: Data Protection Act
In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you profit from a right of access and of correction of the data concerning you.
The guest house “Aux Charmes de Maintenon” commits itself not to communicate to other companies or organisms the data that you will have communicated to it.
-Respect of the private life
The customer is informed, on each form of collection of personal data, of the obligatory or optional character of the answers by the presence of an asterisk. The information processed is intended for the establishment, OctoRate.com, its entities, its partners, its service providers (including online payment providers). The client authorizes OctoRate.com to communicate his personal data to third parties on the condition that such communication is compatible with the realization of operations incumbent on OctoRate.com under these terms and conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the client’s bank details must be transmitted by the OctoRate/stripe.com payment provider to the establishment’s bank, for the execution of the reservation contract. The client is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of the French Data Protection Act. However, the client consents to this transfer necessary for the execution of his reservation. OctoRate/Stripe.com, in their capacity as professionals, are committed to the establishment to take all security measures and respect the confidentiality of data for the said data transfers.
Article 18: Modification of these GTC
The present General Terms and Conditions of Sale, the conditions of sale of the tariff booked by the client, and the voucher or booking request express the entirety of the obligations of the parties. No general or specific condition communicated by the client may be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation form or request (including the special conditions of the reserved fare) and these general conditions. In the event of a contradiction between the booking form and the general terms and conditions, the provisions of the booking form shall be the only ones applicable to the obligation in question. The present general terms and conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general terms and conditions of sale will be put online by the establishment. As soon as the new version of the general terms and conditions of sale is published on the internet, it shall automatically apply to all customers.
These GTC are subject to change at any time and without notice.
They are deemed to be accepted by the guest from the moment he confirms his reservation.